Month: October 2016

This post is intended to cover a number of printing issues in Windows, I’ll add cases and solutions over time.

Printer was installed and connected via USB but jobs showing in the queue and not printing / cancelling, preventing anything else from printing

1. Click the [Start Orb]
2. Type: “services.msc” (without the quotation marks) into the search bar at the bottom of the [Start Menu]
3. A single result named “services” should appear, [Left Mouse Click] that link to open the Services Admin Console.
4. Locate the “Print Spooler” service in the list, a healthy print spooler service should look like the image below:
   
5. If yours is in a “Stopped” state then continue to step 6, otherwise [Right Mouse Click] on the list entry for the service and [Left Mouse Click] “Stop”.
6. Now open Windows Explorer (My Computer for example), navigate to the following directly and delete all of the files you see in there: C:\Windows\System32\spool\PRINTERS
7. Back to the “services admin console”,  [Right Mouse Click] on the list entry for the service and [Left Mouse Click] “Start”.
8. If the service fails to start then note down the error message and let me know.