Microsoft Printing Windows

Windows Printer Communication / Printing Issues

This post is intended to cover a number of printing issues in Windows, I’ll add cases and solutions over time.

Printer was installed and connected via USB but jobs showing in the queue and not printing / cancelling, preventing anything else from printing

  1. Click the [Start Orb]
  2. Type: “services.msc” (without the quotation marks) into the search bar at the bottom of the [Start Menu]
  3. A single result named “services” should appear, [Left Mouse Click] that link to open the Services Admin Console.
  4. Locate the “Print Spooler” service in the list, a healthy print spooler service should look like the image below:
    Inline images 1
  5. If yours is in a “Stopped” state then continue to step 6, otherwise [Right Mouse Click] on the list entry for the service and [Left Mouse Click] “Stop”.
  6. Now open Windows Explorer (My Computer for example), navigate to the following directly and delete all of the files you see in there: C:\Windows\System32\spool\PRINTERS
  7. Back to the “services admin console”,  [Right Mouse Click] on the list entry for the service and [Left Mouse Click] “Start”.
  8. If the service fails to start then note down the error message and let me know.

Brother DCP7055 New Toner not recorgnised

A Brother DCP-7055 had a new toner installed which is failed to recognise.


Resetting the counter resolved the problem:


1. Open the front door to access the toner

2. Press the “Clear” button.

3. Press the “Start” button.

(When you press START the screen should clear.)

4. Press the “↓” or “Down Arrow” button.

5. Press the “↑” or “Up Arrow” button.

(When you press the down arrow an ‘E0′ should appear, which will change to ’00′ when you press the up arrow)

6. Press the “OK” button.

(When it say s ‘ACCEPTED’)

7. Close the front door.