Windows Printer Communication / Printing Issues

This post is intended to cover a number of printing issues in Windows, I’ll add cases and solutions over time.

Printer was installed and connected via USB but jobs showing in the queue and not printing / cancelling, preventing anything else from printing

  1. Click the [Start Orb]
  2. Type: “services.msc” (without the quotation marks) into the search bar at the bottom of the [Start Menu]
  3. A single result named “services” should appear, [Left Mouse Click] that link to open the Services Admin Console.
  4. Locate the “Print Spooler” service in the list, a healthy print spooler service should look like the image below:
    Inline images 1
  5. If yours is in a “Stopped” state then continue to step 6, otherwise [Right Mouse Click] on the list entry for the service and [Left Mouse Click] “Stop”.
  6. Now open Windows Explorer (My Computer for example), navigate to the following directly and delete all of the files you see in there: C:\Windows\System32\spool\PRINTERS
  7. Back to the “services admin console”,  [Right Mouse Click] on the list entry for the service and [Left Mouse Click] “Start”.
  8. If the service fails to start then note down the error message and let me know.

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